For supplementary vouchers and tickets from special offers, it is only possible to pay on site. Please know in advance that guests with those offers must pay cash at checkout. In cases of credit card payment, these discount offers will not be accepted.

Yes, we can keep your luggage at the front desk.

Please send it by the morning of the designated stay arrival day. Be sure to indicate “reservation name and guest name” as well as “stay date” on a slip with your baggage.

* Sending Address *
〒 052-0316
Town: Kitayuzawa Onsen-cho 300-7
City: Otaki-ku, Date-shi
Prefecture: Hokkaido
Addressee: Kitayuzawa Mori no Soraniwa Front Care

Yes, we offer luggage storage both before check-in and after check-out at the reception.
Please ask our front desk staff in regards to it.
* Depending on the type and value of the belongings, we may refuse.

You can use a computer on the first floor (free of charge).
The internet is prepared for your convenience (ISDN 64kbps)
The first floor lobby offers Wi-Fi service (free of charge).
※ Depending on time of the day, line speed may be slower due to congestion. Please acknowledge.

The following credit cards are accepted: